The Wellbeing Outreach Service is a fleet of bespoke fitted vans, which can deploy to operating bases across England and Wales, providing a platform to deliver physical, psychological and financial health checks to officers and staff.

The vans are supported by Occupational Health staff from the host force or the force’s external provider. Forces often deploy an extended support team which may include financial advisors, Police Federation, Chaplaincy members, Trades Unions and Staff Support Networks.

In addition we have two vans ‘Oscar Kilo 1 and Oscar Kilo 2’ which have been specifically designed to deploy to major and national incidents.

From research and feedback, we know that officers and staff often do not feel they have the time in their day to seek advice or support for their own wellbeing so these vans have been introduced so forces can bring their wellbeing services to the frontline.

The wellbeing vans are an opportunity for forces to make sure staff know what services are available should they ever need support, whether that be in relation to their mental or physical health, finances, advice about work / life balance, or anything else for that matter.

However, staff don’t have to need support or advice to come along – the vans offer the opportunity for people just to pop in, spend five minutes having a look around, take some information away in case they, or a member of their team, need that support in the future.

If anyone does need advice or support, the van will be staffed with people who can help there and then or signpost out to the places that can.

The vans are not designed to be a fix or a one off solution – they are part of a wide range of support available to your force from the National Police Wellbeing Service that should see staff with options for support 24/7 all year round.

The key components of the outreach service are:
  • Physical health checks by medically trained practitioner
  • Psychological health questionnaire offering a wellbeing score, supported by psychologically trained practitioners
  • Financial health checks through Police Mutual
  • A chance to promote wellbeing services available in forces.

The Standard Outreach Van

Each vehicle has a private medical area to allow physical or psychological health checks and a wellbeing and social area with a water heater, a fridge, mood lighting and information stands. 

In addition, there is a weatherproof Gazeebo, which allows extra space for consultation and engagement and this is equipped with a large table and six chairs. 

Oscar Kilo 1 and Oscar Kilo 2

Oscar Kilo 1 will be deployed to the scene of a major incident. The van is kitted out as a mobile refs room providing Officers and Staff working at the scene the opportunity to take some ‘time out’, have a hot drink and refreshments and get a few minutes to sit down and relax. 

Oscar Kilo 2, also deployed to a scene will provide Officers and Staff the opportunity to undertake one to one counselling and / or Peer Support, in a safe environment, in addition to having a hot drink or snack.

Evaluation for all deployments is conducted via a simple debrief form which will be sent out after the deployment

The main aim of the outreach service is to bring wellbeing to the front line, therefore it is imperative that the van is deployed to operational police stations and not just training centres or headquarters.

Consideration should be given to deployment times to maximise the foot fall of users to ensure that as many people as possible are given the opportunity to use the service.  A full communications toolkit will be provided prior to deployment to allow the vehicle to be publicised internally.

It is recommended that forces seek support from their local branches or Police Federation, Unison and other staff associations, to support the offer during the time the van is deployed.

Please find below guidance and useful documentation to help you when loaning a vehicle.

The following will help you to promote the Wellbeing Outreach Service in your force.

Early Evaluation Findings

To date, 24 forces across England and Wales have used the vehicles. Early evaluation results suggest that the user overall has a positive experience, with 78% of on-line respondents rating their experience as excellent, and 96% stating that they would visit the van again and 95% would recommend it to a colleague or friend.  More importantly a large proportion of users who reported wellbeing issues, intended to seek help or change their behaviour.

Service Availability and Booking

The vans are available to book by Police Forces from England and Wales. To check availability and book your van please use our online booking system. For any queries please email