We are working on this page to provide you with an overview of healthcare services in order to make it easier for you to access the right area of the NHS.

This will not ‘fast-track’ officers or staff or give you preferential access to services but should help you find what you’re looking for that little bit quicker.

None of us want to waste other people’s time (and we certainly don’t want to waste our own), so we are working with NHS colleagues to make accessing wellbeing services easier – hopefully saving busy officers and staff some time and preventing more frustration.

General Information about NHS 111

Get help online or on the phone

To get help from NHS 111, you can:

NHS 111 is available 24 hours a day, 7 days a week.

How NHS 111 works
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice
Benefits of 111 online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.

It is one of several digital NHS services that are empowering people to manage their own health and care.

People can also access 111 online through the new NHS App, which is being gradually rolled out across England.

Related pages

NHS 111

Find out more about how and when people should use 111.

Empowering people

Discover other digital services and initiatives that are empowering people to take control of their health and care.

Digital urgent and emergency care roadmap

Find out more about the ways in which we are developing digital urgent and emergency care.


The new NHS App

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • view your GP medical record securely
  • register to be an organ donor
  • choose how the NHS uses your data
  • Check which features you can use

You can check if your GP surgery is connected when you open the app for the first time. If it’s not, you can register your email address, and we’ll notify you when they go live. Alternatively, you can check our list of surgeries that are already connected below.

If your surgery is not connected, you can still download the app and use it to check your symptoms and find out what to do when you need help urgently.

Please visit for the latest patient information.